Job Description
We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common technology issues, including account access, EMR/EHR systems, healthcare applications, email, VPN, connectivity, and basic hardware/software troubleshooting.
The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly and professionally with users of all technical skill levels.
Key ResponsibilitiesRespond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.
Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.
Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
Provide professional, patient, and customer-focused support to users of all technical skill levels.
Assist with basic user account setup, access changes, and application support as needed.
Support increased ticket or call volume during peak periods, system updates, and special projects.
Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.
Required QualificationsHigh school diploma or GED required.
Active HIPAA compliance credential or training required.
1+ year of IT help desk, service desk, technical support, or related experience preferred.
Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.
Strong verbal and written communication skills.
Customer-focused mindset with the ability to remain calm, professional, and helpful under pressure.
Strong attention to detail and ability to accurately document support activity.
Ability to handle confidential information with professionalism and discretion.
Preferred QualificationsAssociate degree in Information Technology, Computer Science, or a related field.
Experience supporting users in a healthcare, clinical, medical office, or regulated environment.
Experience with EMR/EHR systems, healthcare applications, or clinical software.
Familiarity with ticketing systems, remote support tools, and IT documentation processes.
Ideal CandidateThe ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve technical problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.
...experiencePay for your full scheduled shift- not only hands on massage timeCareer Growth OpportunitiesComplimentary chiropractic... ...current state license and liability insurance to practice massage therapyProfessional, dependable, and comfortable working in a fast paced...
...investors and institutional clients. We're looking for a Data Analyst, Regulatory Analytics and Reporting to join our team remotely! The #1 goal of... ...Ordinance. Our commitment Payward is powered by people from around the world and we celebrate the diverse talents...
...future hiring needs. Develop cost effective, state of the art recruiting strategies for each open position. Manage a high volume of... ...and ability to work independently. Must be willing to travel to attend career fairs and other events as needed. Ability to...
...Correctional Product Delivery Truck Driver Agency: 131 DEPARTMENT OF CORRECTIONS Supervisory Organization: DOC OCI Mfg/DCCC Job Type:... ...and two years of experience driving a semi-tractor/trailer or box truck driving under a Commercial Driver's License (CDL) in the...
...RESPONSIBILITIESThe Digital Marketing Specialist will be responsible for leading the... ...actionable, client-facing reports that lead to optimization.Marketing Support - ~50%Collaborate... ...by 2xSign in to set job alerts for Search Engine Optimization Specialist roles. Were...