Remote IT Help Desk Specialist Job at Virtual Vocations Inc, United States

  • Virtual Vocations Inc
  • United States

Job Description

Providing remote support to the Internal Revenue Service (IRS) Criminal Investigation team, the full-time Remote IT Help Desk Specialist will assist over 4000 customers nationwide by troubleshooting issues, managing user accounts, and educating users on self-service options. Key responsibilities Provide remote technical support to users and assist with troubleshooting desktop and application issues Manage user accounts, including adding, removing, and maintaining access to various resources Respond to customer inquiries via phone and email, processing tickets and escalating issues as necessary Required qualifications Must be a US citizen 1+ year of IT help desk support experience High school diploma or equivalent; Associate's degree in IT preferred Proficiency in desktop and laptop operating systems and hardware technologies Experience in a call center or similar customer service environment

Job Tags

Full time, Remote work

Similar Jobs

All Aviation Jobs

Flight Dispatcher Job at All Aviation Jobs

 ...More Information About This Job:Flight DispatcherIMMEDIATE HIRING! Aircraft Dispatcher FULL-TIME OpportunityThis is an ON-SITE position...  ...for planning and monitoring safe and efficient flight operations. All aspects of trip planning and logistics are created, monitored... 

FocusGroupPanel

Remote Data Entry Clerk (Entry-Level, Work-from-Home) Job at FocusGroupPanel

FocusGroupPanel is hiring for a Remote Work From Home Data Entry Clerk (Entry Level). In this role, you will work from home performing data entry tasks, allowing you to earn money on your own schedule.The ideal candidate should self-motivate and be able to follow explicit... 

KMRG, LLC

Junior Graphic Designer Job at KMRG, LLC

 ...Junior Graphic Designer Location: Washington, DC 20544 Schedule: Monday-Friday, 8:00 AM-5:00 PM Eastern Time Salary: $52,000-$60,000 annually KMRG, LLC (KMRG) is a federal services company that hires talented professionals to support Government agencies and the communities... 

AllianceBernstein L.P

Business Analyst Summer Intern Job at AllianceBernstein L.P

 ...brokerage operations and change agents.What Youll Do: The Business Analyst Summer Intern within our Technology & Operations business unit...  ...how an investment management firm is powered by technology.Internship projects may include: Streamlining and simplifying the... 

Wellesley College

Assistant Professor of Political Science Job at Wellesley College

 ...Questions for more details. Job Posting Title Assistant Professor of Political Science Job Description Summary Faculty Job...  ...Politics, with a particular focus on candidates whose research focuses on the comparative politics of China and/or East...