Job Description
We’re iPostal1 and we’re in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Montebello, New York location.
We are currently seeking a Mail Center Support Representative to join our growing team. This role is part of our Mail Center Relations team and is ideal for someone who is comfortable supporting business owners via phone, chat, and email. The right candidate will be an excellent verbal and written communicator, quick-thinking, and bring a positive, team-oriented attitude. If you’re interested in working in a dynamic, fast-paced, and collaborative environment, this may be the opportunity for you!
* Please note this is an in-office role. Remote work is not available. There will be a two-week, paid training which starts on Day 1.
Responsibilities:Answer inbound calls from mail center owners in a prompt and professional manner
Provide guidance in a positive, conversational, and solution-oriented tone to foster strong relationships
Build trust and sustainable partnerships through open and effective communication
Resolve service concerns by identifying the issue, explaining the best solution per iPostal1 policies, and ensuring timely resolution
Document all interactions with mail centers and escalate issues to the department manager as needed
Follow all communication procedures, guidelines, and internal policies
Strong active listening skills
Ability to organize and manage a busy workload
Quick learner of internal systems and processes
Inquisitive and detail-oriented
Results-driven mindset
Strong work ethic
Excellent verbal and written communication skills
Previous experience in a service-oriented or business support role preferred
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.
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